Shipping policy
Shipping Locations
𝐖𝐞 𝐜𝐮𝐫𝐫𝐞𝐧𝐭𝐥𝐲 𝐬𝐡𝐢𝐩 𝐭𝐨 𝐚𝐥𝐥 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬 𝐰𝐢𝐭𝐡𝐢𝐧 𝐭𝐡𝐞 𝐄𝐮𝐫𝐨𝐩𝐞𝐚𝐧 𝐔𝐧𝐢𝐨𝐧. 𝐈𝐟 𝐲𝐨𝐮𝐫 𝐜𝐨𝐮𝐧𝐭𝐫𝐲 𝐢𝐬 𝐧𝐨𝐭 𝐥𝐢𝐬𝐭𝐞𝐝 𝐚𝐭 𝐜𝐡𝐞𝐜𝐤𝐨𝐮𝐭, 𝐩𝐥𝐞𝐚𝐬𝐞 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐮𝐬 𝐟𝐨𝐫 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 𝐛𝐞𝐟𝐨𝐫𝐞 𝐩𝐥𝐚𝐜𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐨𝐫𝐝𝐞𝐫.
Order Processing Time
𝐀𝐥𝐥 𝐨𝐫𝐝𝐞𝐫𝐬 𝐚𝐫𝐞 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐝 𝐰𝐢𝐭𝐡𝐢𝐧 𝟏–𝟑 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐝𝐚𝐲𝐬 𝐰𝐡𝐢𝐥𝐞 𝐞𝐱𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐰𝐞𝐞𝐤𝐞𝐧𝐝𝐬 𝐚𝐧𝐝 𝐩𝐮𝐛𝐥𝐢𝐜 𝐡𝐨𝐥𝐢𝐝𝐚𝐲𝐬. 𝐎𝐧𝐜𝐞 𝐲𝐨𝐮𝐫 𝐨𝐫𝐝𝐞𝐫 𝐡𝐚𝐬 𝐛𝐞𝐞𝐧 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐝, 𝐢𝐭 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐝𝐢𝐬𝐩𝐚𝐭𝐜𝐡𝐞𝐝 𝐭𝐨 𝐨𝐮𝐫 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬. 𝐃𝐮𝐫𝐢𝐧𝐠 𝐩𝐞𝐚𝐤 𝐩𝐞𝐫𝐢𝐨𝐝𝐬 𝐬𝐮𝐜𝐡 𝐚𝐬 𝐡𝐨𝐥𝐢𝐝𝐚𝐲𝐬 𝐨𝐫 𝐩𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧𝐚𝐥 𝐞𝐯𝐞𝐧𝐭𝐬 𝐭𝐡𝐞 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 𝐭𝐢𝐦𝐞𝐬 𝐦𝐚𝐲 𝐛𝐞 𝐬𝐥𝐢𝐠𝐡𝐭𝐥𝐲 𝐞𝐱𝐭𝐞𝐧𝐝𝐞𝐝 𝐰𝐡𝐢𝐜𝐡 𝐰𝐞 𝐚𝐩𝐨𝐥𝐨𝐠𝐢𝐬𝐞 𝐟𝐨𝐫.
Shipping Times
Estimated delivery times vary depending on your location within the EU:
- Western Europe: 5–10 business days
- Central Europe: 6–12 business days
- Eastern Europe: 7–14 business days
Please note that these are estimated delivery times and may vary due to different factors such as customs processing, courier delays or local disruptions.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. We may occasionally offer free shipping promotions which will be clearly displayed on our website when available.
Customs, Duties & Taxes
All orders shipped within the European Union are generally not exposed to additional customs duties. However depending on your country’s regulations, VAT or import taxes may apply and are the responsibility of the customer. We recommend checking with your local customs office for more information.
Multiple Shipments
As we work with multiple suppliers, items in your order may be shipped separately. This means you may receive your items in different packages and at different times.
Incorrect Address
Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error please contact us immediately at our support email.
Delayed or Lost Orders
While we strive to deliver all orders within the estimated timeframe, delays can occasionally occur. If your order has not arrived within 20 business days then please contact us and we will investigate the issue with the courier.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the item(s) and packaging. We will try and work quickly to resolve the issue.
Contact Us - 𝐈𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐚𝐧𝐲 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐫𝐞𝐠𝐚𝐫𝐝𝐢𝐧𝐠 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠, 𝐟𝐞𝐞𝐥 𝐟𝐫𝐞𝐞 𝐭𝐨 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐮𝐬 𝐯𝐢𝐚 𝐞𝐦𝐚𝐢𝐥 𝐨𝐫 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐨𝐮𝐫 𝐬𝐨𝐜𝐢𝐚𝐥 𝐦𝐞𝐝𝐢𝐚 𝐜𝐡𝐚𝐧𝐧𝐞𝐥𝐬. 𝐎𝐮𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐞𝐚𝐦 𝐢𝐬 𝐚𝐥𝐰𝐚𝐲𝐬 𝐡𝐚𝐩𝐩𝐲 𝐭𝐨 𝐚𝐬𝐬𝐢𝐬𝐭 𝐲𝐨𝐮.